We know you're probably dreaming of a holiday, but we also know you might be apprehensive. That's why we've introduced a raft of measures to ensure every step of the process, from booking to boarding, is as straightforward and stress-free as possible. Our flight measures to help keep you safe have been introduced in consultation with aviation authorities, the International Civil Aviation Organisation (ICAO), the European Aviation Safety Agency (EASA), relevant national authorities and with the advice of our company medical advisor. Rest assured, easyJet holidays is an ABTA member too, providing additional reassurance to customers under the UK’s most trusted travel scheme. So you can relax and concentrate on looking forward to your next break.
We know that flexibility is key when it comes to making travel plans at the moment, so that’s exactly what you get with our Protection Promises for both flights or package holidays. Phew!
Applicable to all our fares, you can book your flights with complete confidence, knowing you’re covered if you need to make any changes to your flights.
FREEDOM TO CHANGE
Transfer your flight fee-free up to 14 days before departure. Only if the new fare is higher will you be asked to pay the difference.
Transfer fee-free if your flight is impacted by new quarantine requirements. Just be sure to make any changes within a week of the government announcement.
Easily request a cash refund or voucher if we cancel your flight.
TRAVEL BAN PROTECTION
Transfer to a new date or opt for a voucher or refund if your flight is impacted by a lockdown travel ban.
From our Best Price Guarantee to the flexibility to book now and make changes to your holiday plans later, you’re protected.
BEST PRICE GUARANTEE
We’ll beat the price if you find the same holiday cheaper elsewhere.
A full refund, and your deposit back as credit, with no fees 28 days before travel.
TAKE YOUR TIME
Fee-free instalments and your full balance due just 28 days before travel.
FREEDOM TO CHANGE
Make fee-free online changes to your booking up to 28 days before departure.
KEEP YOUR DEPOSIT
Plan ahead with confidence and keep your deposit if plans change 28 days before travel.
2. Safety and Wellbeing
As always, your safety and wellbeing is our utmost priority, so we’ve introduced new measures to help keep you safe. Our teams will conduct additional deep cleaning and disinfection of our aircraft every day, and all of our passengers and crew will be required to wear masks at all times. We’ll also have spare hygiene supplies available on board. We’ll also be distributing passengers across the aircraft where possible.
We’re introducing all of these measures to help keep you safe, and everything we're doing is based on the latest government, EASA and ICAO Public Health guidance. Also, all our aircraft are equipped with industry-leading filtration systems to keep the air you breathe in the cabin as clean as possible. These filters are the same as those used in hospitals and through them the cabin air gets replaced every three to four minutes.
Watch below to find out the safety measures easyJet holidays are putting in place:
3. Sustainability and Value
Some things never change. Even though the way we operate will look different for a while, we will not be compromising on the promises we have made around the environment. We recognise that we have a responsibility to minimise the impact of our flights and are focused on operating efficiently now, and on the development of electric aircraft in the future. In the interim, we continue to offset the carbon emissions from the fuel used for all of our flights on behalf of our customers and we’re proud to be the first major airline in the world to do so.
To find out more see our sustainability page.
What's more, we believe everyone should have the opportunity to travel, so for years we’ve been proud to offer our customers great value fares. And as people begin to reconnect with destinations they’ve missed, we promise to continue that commitment.
All our easyJet holiday packages remain ATOL protected, and if the authorities happen to halt travel to your destination before your flight, we’ll inform you as soon as we can with the next steps.
4. Our Europe with confidence pledge
At easyJet, we know Europe better than anyone else. We’ve been connecting people and places for over 25 years, and we’re always committed to helping you feel safe to travel on our flights and holiday packages.
That’s why, in light of COVID pandemic, we’ve introduced our ‘Europe with Confidence Pledge’. A promise to you, our customers, that we’ll look out for your wellbeing, reaffirm our commitment on sustainability, and continue to offer great value.