We know you're probably dreaming of a holiday, but we also know you might be apprehensive. That's why we've introduced a raft of measures to ensure every step of the process, from booking to boarding, is as straightforward and stress-free as possible. Our measures to help keep you safe have been introduced in consultation with aviation authorities, the International Civil Aviation Organisation (ICAO), the European Aviation Safety Agency (EASA), relevant national authorities and with the advice of our company medical advisor.
We know that flexibility is what our customers need when it comes to their travel plans at the moment, so that’s why we’ve introduced flex guarantee. You can book any fare with confidence – if plans change so can your flight.
NO CHANGE FEES
Change your flight to any destination and date, without paying a change fee up to 14 days before departure. Only if the new fare is higher, you'll be asked to pay the difference.*
If government restrictions change we'll also remove the change fee, even within 14 days of departure, so you can easily transfer to another flight. Just be sure to make any changes within a week of the government announcement.**
Easily request a cash refund or voucher online should we have to cancel your flight. ***
2. Safety and Wellbeing
As always, your safety and wellbeing is our utmost priority, so we’ve introduced new measures to help keep you safe. Our teams will conduct additional deep cleaning and disinfection of our aircraft every day, and all of our passengers and crew will be required to wear masks at all times. We’ll also have spare hygiene supplies available on board. We’ll also be distributing passengers across the aircraft where possible.
We’re introducing all of these measures to help keep you safe, and everything we're doing is based on the latest government, EASA and ICAO Public Health guidance. Also, all our aircraft are equipped with industry-leading filtration systems to keep the air you breathe in the cabin as clean as possible. These filters are the same as those used in hospitals and through them the cabin air gets replaced every three to four minutes.
3. Sustainability and Value
Some things never change. Even though the way we operate will look different for a while, we will not be compromising on the promises we have made around the environment. We recognise that we have a responsibility to minimise the impact of our flights and are focused on operating efficiently now, and on the development of electric aircraft in the future. In the interim, we continue to offset the carbon emissions from the fuel used for all of our flights on behalf of our customers and we’re proud to be the first major airline in the world to do so.
To find out more see our sustainability page.
What's more, we believe everyone should have the opportunity to travel, so for years we’ve been proud to offer our customers great value fares. And as people begin to reconnect with destinations they’ve missed, we promise to continue that commitment.
All our easyJet holiday packages remain ATOL protected, and if the authorities happen to halt travel to your destination before your flight, we’ll inform you as soon as we can with the next steps.
4. Our Europe with confidence pledge
At easyJet, we know Europe better than anyone else. We’ve been connecting people and places for over 25 years, and we’re always committed to helping you feel safe to travel on our flights and holiday packages.
That’s why, in light of COVID pandemic, we’ve introduced our ‘Europe with Confidence Pledge’. A promise to you, our customers, that we’ll look out for your wellbeing, reaffirm our commitment on sustainability, and continue to offer great value.
Terms and Conditions:
*To give you extra flexibility in these uncertain times, we are currently waiving the flight change fee for changes made up to 14 days before departure. A fee applies for changes made within 14 days before departure. Other change fees may apply for changes made after the current fee waiver has ended. Standard terms and conditions apply to all changes. If the new fare is higher you will be required to pay the fare difference. No credit is given if the new fare is lower. All changes must be made at least 2 hours before departure.
**If you are booked on a flight to or from a destination subject to quarantine restrictions and due to fly within 14 days, you can now transfer your flight without a change fee by contacting our Customer Services Team here. Any requests must be made within seven days of the respective government announcing the quarantine restriction.
If your flight with us is more than 14 days away, our normal terms and conditions apply and you will be able to transfer your flight without a change fee online through Manage Bookings on our website or through the mobile app. You can make these changes directly and do not need to contact our Customer Services Team.
Please note in both cases, if the new fare is higher, you’ll be asked to pay the fare difference only.
***Should any flights be cancelled, customers will be notified directly via email and will be informed of their options, which include transferring to an alternative flight, receiving a voucher for the value of the booking or applying for a refund via Manage Bookings.